Oliver White, Head of Preoday’s Customer Success team has given us his 2017 highlights.
It’s been a busy year at Preoday and it was hard to pick the best bits, but here are mine!
London’s Vital Ingredient launch
Preoday helped launch pre-ordering at the 20 outlet Vital Ingredient chain, a salad bar business in Zone One London, integrated with Pepper HQ for loyalty, their EPOS providers Intelligent Business Systems and On the Dot for delivery. The response from customers has been overwhelmingly positive and customers are able to reduce queuing time by picking up their salads straight from the fridge. It seems Vital Ingredient’s main concern now is increasing its fridge space for the pre-orders!
Hungry Monkey doubled the number of participating businesses
A third of the Gibraltar population now takes advantage of the very popular mobile and online ordering and delivery aggregator Hungry Monkey, which uses the Preoday platform. The service has grown from strength to strength and almost doubled the restaurants on offer from 28 in 2016 to 51 in 2017, including the likes of Burger King, Pizza Hut and Pizza Express.
Launching UK aggregators
Eight of the leading arts venues in London now use the Preoday service for interval drinks, meaning we were able to launch our exciting new aggregator service MyOrder London, so that customers can have one central mobile app or website to order refreshments from for all their favourite venues. Watch this space for more in 2018!
In addition, in October this year, we helped POS vendor ForPOS launch Oxford Orders, an aggregator to connect local businesses with local residents. It is a one-stop shop for restaurants and retail outlets so that Oxfordshire residents have everything in one place.The aim of the aggregator is to champion local enterprise and help them prosper, while giving consumers the customer experience they desire. After all, most people’s favourite restaurants are only a few miles away!
Another milestone: 30 theatres on the Preoday platform
With the recent launch of the Festival theatre in Edinburgh, Preoday passed the 30 venue mark of theatres using the Preoday platform to offer mobile and online ordering services. The increasing number of venues using our platform shows the growing trend in this kind of technology and as we go into 2018 it’s probably going to be more noticeable when a theatre doesn’t offer their patrons this kind of service.
Total orders doubled through the Preoday platform
From cafes to exhibition centres, New Zealand to Norway – Preoday’s platform is seeing the orders flood in and the total order numbers have doubled compared to 2016. Bring on the New Year!
It’s not as catchy as: ‘When is a door not a door?’ (answer, when it’s a jar) but it speaks to the idea that in-car collection, and the technologies that support it, are flexible enough to bend to the needs of a business and its guests.
Delivery can be daunting to the uninitiated, and it might be tempting to sign up with a third-party ordering aggregator that offers the service, such as UberEats, but other options could suit your business and brand better. Here we present three different ‘levels’ of delivery, starting with the most basic – and cheapest method: doing it yourself.