In our role as a support team as well as technology provider to our clients, we are making a pledge: to help our clients navigate upcoming changes to data security regulations and achieve General Data Protection Regulation (GDPR) compliance. As part of this promise, we will answer that questions, ‘how important is GDPR Compliance‘ for you. We have set up a dedicated business helpline, contactable on GDPR@Preoday.com; you can also gain an overview of the legislative changes on our GDPR web page or download our free guide to GDPR compliance, here.
With the GDPR activating on 25 May 2018, we have been concerned that there will be many casualties from unprepared restaurants and restaurants/venues that fail to understand and, more importantly, adapt quickly to the regulations. We want to guarantee that our clients are not among them and that they fully understand the sweeping implications the GDPR has for their data ownership and control, and therefore, precious customer relationships.
“Preoday is committed to helping its clients understand and address the GDPR requirements. Industry data has shown great variation in the levels of preparation that businesses have made. This in itself is a concern as it means no clear picture of the state of the market can be formed, though we believe a high number of small and independent outlets do not realise the impact the GDPR will have on them. Digitisation is transforming the hospitality industry, but businesses that fail to understand the GDPR risk both heavy fines for non-compliance and also loss of ownership and control of customer data. With less than 10 months to comply with the GDPR mandates, the time to act is now.”
The conflicting industry data Thomas refers to includes a survey from IT network, Spiceworks, which reported 40% of organisations in the UK have started to prepare for the GDPR, while forensic security company, Guidance Software, placed this figure much lower at 15.7%. IT services firm, Bluesource, says 50% are taking steps to prepare for compliance but law firm, Boyes Turner, claims 90% of those it asked are in some state of readiness. Finally, research firm Veritas Technologies found in its survey that 31% of respondents believe they already meet the requirements of GDPR compliance but, within that group, only 2% actually do.
Despite such varying information, what is clear to us is that companies, large and small, in hospitality and other industries, are in different stages of preparation for the GDPR. In addition to our helpline, and in order to assist you on their journey to compliance, we have therefore created a comprehensive guide that can be downloaded and used as a reference document. The guide explains what the GDPR means for hospitality businesses and provides advice on developing a data strategy in preparation for GDPR compliance.
We know that GDPR compliance is daunting to many hospitality businesses and that some find the regulation very confusing. We also know some don’t even realise that the GDPR applies to them. Luckily, we do understand what the GDPR means for the hospitality industry and we are committed to educating and supporting businesses as well as providing them with solutions that help them become compliant with the GDPR.
It’s not as catchy as: ‘When is a door not a door?’ (answer, when it’s a jar) but it speaks to the idea that in-car collection, and the technologies that support it, are flexible enough to bend to the needs of a business and its guests.
Delivery can be daunting to the uninitiated, and it might be tempting to sign up with a third-party ordering aggregator that offers the service, such as UberEats, but other options could suit your business and brand better. Here we present three different ‘levels’ of delivery, starting with the most basic – and cheapest method: doing it yourself.
