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Nana Jan’s launches fresh ordering service to enhance the customer experience

Nana Jan’s launches fresh ordering service to enhance the customer experience

The owners of Nana Jan’s believe people will travel to get great fish and chips, but they doesn’t see why they should have to queue once they are there. That’s why the award winning takeaway has teamed with Preoday to offer customers the best in online and mobile pre-ordering.

Nana Jan’s launches fresh ordering service to enhance the customer experience

Nana Jan’s is committed to creating food “made with love” and served with pride. Its customers can order delights, from fish and chips to barm cake, by downloading the app from the App Store or Google Play, or through the website.

Since opening in Buckshaw, Chorley, in April, Nana Jan’s has been preparing the very best in high quality, traditional meals and delivering them alongside an excellent in-store experience. Besides this, it launched an ordering and delivery app intended to further enhance the customer offering. However, following negative experiences with this original technology, it has switched to Preoday, confident that the industry-leading platform can meet requirements lacking in its previous provider.

Janet Colclough, co-founder of Nana Jan’s comments: “We have been welcomed into Buckshaw and have been enjoying the opportunity to bring our unique offering to the local community. It’s important that, alongside our great food, we give our community a great service. Part of that is providing an easy way of ordering, in advance of a visit, and having food ready for collection upon arrival. Preoday’s platform offers that opportunity alongside data and marketing capabilities we simply haven’t had before.”

Nick Hucker, CEO of Preoday, adds: “When a business, and their customers, have had a bad experience with a technology, it is natural to feel cautious about an alternative provider. We are glad to say we’ve quietened such concerns for Nana Jan’s and are confident that its customers will be thrilled with the look, feel and usability of the new service. Through Preoday and the data it collects, Nana Jan’s can get to know its customers on a deeper level, enhancing and personalising its service to create an experience greater than ever before.”

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